Dead’ Polaris Bank Customer applauds Bank for lifting PND on his Account
Posted By Town Crier News Nigeria
Published By Fitness Network Communications
A customer of Polaris Bank identified as Anthony Olasele has commended the Bank after a Post No Debit (PND) on his account was lifted and access to fund restored.
Olasele in appreciation tweets to Polaris Bank via his Twitter account @Avogrovvy on June 22 said the Bank’s Customer Service and Legal teams worked assiduously to fix the issue with his account.
“I am delighted to announce that the PND placed on @PolarisBankLtd account has been lifted and issues resolved amicably and I have access to my funds.
“Firstly, I want to thank my good friend & lawyer @SegunOladejo_ for a diligent and impeccable professional job
“I also want to express my gratitude to Nigerians for the support and grace extended to me the moment I brought it to public attention. I couldn’t have gotten far without your unflinching support and numerous advice. Muchísima gracias.
“Kudos to the @PolarisBankLtd team that worked assiduously on resolving this matter, especially the Customer Care & Legal team that handled communication professionally and with urgency – you guys are champs and a shining light within your organization.
“Lastly, appreciation to all the media houses, journalists and bloggers that reached out to cover the story and followed up multiple times on the development. Espirit de Corps.
“The matter is now in the hands of @PoliceNG and a suspect has been arrested last time I checked.”
Responding to his tweet via the Bank’s official handle on June 22 @PolarisBankLtd, the Bank said its action was in the interest of the customer and the safety of his funds.
“Thank you @avogroovy, for your generous words. We sincerely value your feedback. As a responsible financial institution, we remain committed to safeguarding our customers’ rights at all times.
“Our actions were solely aimed at ensuring the security of your funds, as this is the utmost priority for any reputable financial institution.
“Even at the expense of uninformed media attacks, we consistently go above and beyond to shield our customers from any potential fraudulent activities.
Thank you,” the tweet read.
The customer had in May 16 raised an alarm in a series of tweets over allegedly being declared dead with a PND slammed on his account.
The customer alleged that Polaris Bank insiders “are trying to steal millions from my account,” adding separately that Polaris Bank should provide the copy of the court order from Abuja saying “I am dead and a hold (PND) should be placed on my account so I can go to the same court and show proof of life or lift the inactive status on my account.”
However, the Bank in a response then said “Polaris Bank did not declare the customer dead, but was in receipt of court documents stating so, and the Bank in such circumstance, has a duty to respect such documents so as to protect the customer deposit.”
Unfortunately, what obtains currently is the trend of customers taking to social media seeking justice sometimes on account of poor response or service failures and other times on account of pure hastiness, rather than explore laid down appropriate complaint resolution channels.
In the process, incalculable damage is done to both personal reputation of the concerned customers and the targeted Bank. (For instance, a random search online of the ‘dead’ customer shows Olasele Anthony’s name in multiple hits).
